Abest Green Power Privacy Policy
Last updated: October 5, 2024
We understand the importance of your privacy. This privacy policy (“Policy”) outlines the types of information Abest Green Power, Inc. (“Abest Green Power,” “we,” “our,” or “us”) gathers from you in two main scenarios: (i) when we provide you with renewable energy services (referred to as “Energy Service”); and (ii) when you visit any of our websites where this Policy is available (including the mobile-optimized version of www.abestgreenpower.com), collectively referred to as our “Services.” This Policy also explains how we use and share that information and gives you control over certain uses of your data.
By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as outlined in this Policy. If you don’t agree with any part of it, please do not continue using our Services.
You also acknowledge that this Policy is part of our Terms of Service, and by engaging with our Services, you agree to be bound by those Terms.
In this Policy, the term “personal information” refers to data that identifies, relates to, or could be reasonably linked to you either directly or indirectly, including “personal data” as defined by applicable laws.
For any questions regarding our privacy practices, please refer to the contact details at the end of this Policy.
NOTICE OF PERSONAL INFORMATION COLLECTION
1. Types of Personal Information We may Collect and Share
| Type of Personal Information Collected | Do we share this type of personal Information? |
|---|---|
| Identifiers such as your name, mailing address, email address, phone or mobile number, IP address, login credentials (screen name, username, and password), and other related identifiers. | Yes |
| Protected classification characteristics under California law | No |
| Commercial information, including products or services purchased | No |
| Biometric information | No |
| Internet or other electronic network activity information | Yes |
| Geolocation data | No |
| Professional or employment-related data | No |
| Inferences drawn from other categories of personal information to form a profile about your preferences | No |
| Sensitive personal information, including your Social Security number, driver’s license or state-issued ID number, account login credentials (username and password), and financial account details. | No |
|
We do not use or disclose such information for the purpose of inferring characteristics about you or for any purpose other than the limited permissible purposes set forth in the regulations implementing California law. Such purposes include providing our services. |
|
2. Purpose of Collecting and Using Personal Information
- To deliver and communicate with you about the Energy Services, as well as other services, products, or information that you request, and to process these requests and related transactions.
- To respond to your emails, inquiries, comments, and requests, and to provide customer support.
- To process payments, prevent fraud, and verify your geographic location and electric utility eligibility for certain products and services.
- To request feedback and engage with you regarding your experience with our Services.
- To enhance and optimize our Energy Services and the website.
- To tailor your experience on the Site to your preferences.
- To send you offers and ads that align with your interests.
- To promote our products and services by using your ratings, reviews, survey responses, and similar content to endorse Abest Green Power and its offerings.
- To notify you about promotions, contests, discounts, products, and services, and to contact you if you are a contest or sweepstakes participant.
- To develop new products or services and conduct analysis to improve existing offerings.
- To contact you when additional information is required under federal or state laws.
- As otherwise specified to you at the time your data is collected.
3. Data Retention
A. What Information Do We Collect?
We gather personal information in several ways: (1) when you provide it directly to us; (2) automatically when you use our Site or Energy Services; and (3) from third-party sources. We may also merge data from these various sources.
- Information You Provide We collect data that you voluntarily share with us. This may include instances when you attempt to or successfully enroll as a customer of our Energy Services, visit one of our Sites, create an account or profile with us, subscribe to our newsletters or mailing lists, sign up to receive email or text updates from us, take part in a survey or promotion, submit a review, post comments or other content on our Sites, volunteer or host an event, apply for a job or internship, participate in interactive forums, or contact us for information or assistance. When you register for and use the Energy Services, your utility provider will collect certain data from you, such as your property address and utility account number. This data collection is governed by your utility provider’s privacy policies, not by this Policy.
- Automatically Collected Information We use cookies, web beacons, pixel tags, software development kits, and other technologies to gather specific details about visitors to our Sites, as well as interactions with our emails and online or mobile ads. These technologies allow us to track analytics and statistics that help improve our Services and deliver more relevant content and advertising. For instance, we (and our partners) automatically gather information like your Internet Protocol (IP) address, operating system, browser type, device type, unique identifiers for your devices, software version, geolocation, phone model, carrier information, referring websites, and your activity on our Sites. We may also gather details about your use of the Site, such as the date and time of your visits, the areas or pages you view, the amount of time spent on the Site, how often you return, click-stream data, and interactions with our emails (such as opens, forwards, or clicks).
- Information from Other Sources We may acquire personal data from additional sources, such as existing customers who refer you to our Energy Services, data brokers, your local electric utility, and public databases. This information may include your contact details, demographic information, interests, purchasing behavior, and information about websites or ads you have viewed or clicked on. We may also receive certain data about you from third-party platforms when you link to us (e.g., via social media). Based on your registration and privacy settings on those platforms, this data may include your name, username, demographic details, updated contact information, interests, and publicly-observable data such as social media or online activity.
- Combining Information We may combine the information we gather from and about you, including data you provide, automatically collected information, and data from third-party sources. We may also aggregate or de-identify personal information, so it is no longer reasonably linkable to you, your devices, or your household.
B. How We Share Your Personal Information
- We may share the personal data we collect in the following ways:
- With your local electric utility to complete your enrollment in the Energy Service;
- With our affiliates and subsidiaries to deliver the Energy Services;
- With service providers who assist with business, professional, or technical support for the Energy Services or the Site;
- With advertising partners to offer services and promotions that may be of interest to you;
- With data cooperatives to allow their members to advertise products and services that might appeal to you;
- With state and federal agencies as required for us to maintain our licenses and comply with legal obligations;
- With third parties when you have given us your explicit consent to do so;
- With government entities or courts when we believe in good faith that we are legally permitted or required to do so, or when necessary to respond to legal processes, such as subpoenas, warrants, or court orders;
- With relevant third parties during a corporate transaction, such as a merger, sale, reorganization, joint venture, assignment, transfer, or other disposition of part or all of our business, assets, or stock, including in the event of bankruptcy or as part of the due diligence process for such transactions;
- With other third parties when we believe it is reasonably necessary to (a) respond to legal claims or protect our legal rights; (b) protect the rights, property, or safety of Abest Green Power, our users, employees, volunteers, copyright holders, or the public from fraudulent, inappropriate, or illegal activities; or (c) enforce our Terms of Service.
- Public Forums and Online Petitions: Any information you post on public areas of our Site, such as blogs, message boards, chat rooms, or groups, or on third-party websites linked to by our Site, may become public information. We advise caution when sharing personal details in these public forums, as we are not responsible for how others might use the information.
- If you sign an online petition we offer, you understand that the petition becomes public information. Your contact information, name, city, and state may also be shared with national, state, or local leaders or the press.
C. Your Privacy Choices and Rights
1. Third-Party Opt-Out Options Cookie Opt-Outs: You can opt out of receiving certain targeted or interest-based ads by using browser opt-out tools and consumer choice mechanisms offered by industry participants and self-regulatory organizations. Some options include:
Mobile Devices: Your mobile device’s operating system may offer settings to control how information about your use of mobile apps is used for interest-based ads. For more information, check your device’s settings.
You can also use the AppChoices tool provided by the DAA to manage data collection across mobile apps. Note that you must opt out separately on each browser and device, and if you reset or delete cookies or mobile identifiers, you may need to opt out again.
Even if you opt out of interest-based advertising, you may still see ads, though they may be less relevant to your interests.
Some of our partners may provide additional controls over interest-based ads. For example, certain social media platforms allow you to manage ad preferences directly through their services. Check the privacy policies of these third-party platforms for more details.
Please note that some features of our Sites require cookies. Limiting tracking or declining cookies might affect your ability to fully use certain features.
2. Marketing Emails and Text Messaging Opt-Outs If you’ve chosen to receive promotional text messages from us, you can opt out of future messages by following the instructions provided in those messages. You can also opt out of receiving promotional email updates and newsletters by using the unsubscribe link included in those communications.
Please note that even if you opt out of promotional emails or texts, we may still send you other types of communications (such as updates related to your use of our Energy Services) and may continue to use your data as described in this Policy.
3. Privacy Rights and Requests
Depending on where you live in the U.S., you may have access to the following privacy rights:
- Right to Know: You are entitled to know what personal data we have collected about you. This includes the categories of personal information, the sources from which it was collected, the purpose for collecting, selling, or sharing the data, the categories of third parties with whom we share it, and the specific details of the personal information we have collected about you.
- Right to Data Portability: You may have the right to access your data in a portable format that can be easily transferred.
- Right to Delete: You have the right to request the deletion of personal information we have collected from you. However, there may be circumstances where we cannot fully comply with your request, such as the need to complete transactions, prevent fraud, protect against illegal activity, exercise our legal rights, fulfill internal business purposes, or comply with legal obligations.
- Right to Correct: You have the right to request corrections to any inaccurate personal information we may hold about you, subject to proper verification.
- Account Modifications: If you have an account with us, you can view or change the information stored in your account by logging in and accessing the “Manage My Account” page. Keep in mind that changing information in your account does not affect information we previously shared with others, as described in this Policy.
- Right to Opt-Out of Sale, Sharing, and Targeted Advertising: We may use or share your personal information for analytics and advertising purposes. Depending on applicable law, you may have the right to opt out of the “sale” or “sharing” of your data, or its use for “targeted advertising.”
- Right to Appeal: If we deny a request, you may appeal our decision through the appropriate process.
How to Submit a Request
To exercise any of your rights, please reach out to us via email at wecare@abestgreenpower.com. We may ask for additional information regarding your interactions with Abest Green Power to verify your identity before processing your request for access, deletion, correction, or portability. Upon receipt, we will acknowledge your request within 10 business days and provide a full response within 45 calendar days, unless more time is required, in which case we will notify you.
To opt out of the sale or sharing of your personal information, or to opt out of targeted advertising, you can email us at wecare@abestgreenpower.com. You can also designate an authorized agent to submit opt-out requests on your behalf, provided that the agent has written permission from you. You do not need to have an account with us to make an opt-out request.
If you are a resident of Nevada, you may send a verified request to the above email address to direct us to stop the sale of your personal information.
We prioritize your privacy and will not discriminate against you for exercising your privacy rights.
Agent Requests
California “Shine the Light” Requests
Abest Green Power
888-98-POWER (888-98-76937)
333 Mamaroneck Ave, Suite 387
White Plains, NY 10605
Please note that we may decline to respond to requests sent to any address other than the one listed above.
D. How Do We Protect Your Personal Information?
We implement a range of physical, administrative, and technical safeguards to protect the personal data we collect. Despite our efforts, no method of transmitting data over the internet or storing it electronically is entirely secure, so we cannot guarantee the absolute security of our systems.
To further safeguard your personal information, it is essential that you keep your account details and password confidential and do not share them with others. You are responsible for all actions taken through your account when your password is used. If you believe that your password has been compromised, please notify us immediately.